Designing an Effective Training Quality Metrics

Ameliorative Bottom Line wants to insure a successful sustaining transition. We’ll have to monitor this process; before and after, to develop a standard of quality, this is paramount for success. Knowing how your team “feels” about working for you, can help build an environment that encourages better performance.

Employee Burnout is increasing at alarming rates, getting employee feedback and monitoring employee sentiment is more important than ever. Improving employee engagement is more important now than it has ever been to ensure staff retention and to maintain superior levels of customer and client satisfaction.

 A well-designed training program that educates employees, can significantly contribute to the improvement of products, services, and overall operational excellence, but if we don’t monitor the training implementation how can we say there would be a sustained longevity.

No matter the size of your organization, employee engagement can be difficult. Many larger enterprises have human resource systems in place for gathering and monitoring employee feedback. While this is a good step in the right direction, sitting on all of the feedback you receive from employee surveys, without action, results in companies losing the perfect opportunity to improve employee happiness and engagement.

Research shows that employees who feel more connected to their jobs go the extra mile to provide great customer care and satisfaction. Engaged employees have the motivation to go above and beyond what is required of them, which benefits the organization as a whole.

Knowing how your team “feels” about working for you can help build an environment that encourages better performance. Utilizing & Assess TEAM’s employee sentiment analysis KPIs helps team managers find cultural issues, biases, misconceptions, and other problems that have a simple solution when discussed in a one-on-one meeting. Team managers find mood surveys quite useful in understanding the voice of their employees.

  • Do you enjoy our workplace culture?

  • Do you feel you have all the resources you need to do your job successfully?

  • Do you feel connected to your colleagues and coworkers?

  • Do you feel that your opinions are heard and valued by your team members?

  • Do you feel that your manager is invested in the team’s success?

  • Do you think your manager understands a healthy balance between work life and personal life?

  • Are you happy to come to work every day?

  • Do you feel valued at work?

Disciplined People Disciplined Thought                 Disciplined Action Building to Last

In-house training provides theoretical and practical knowledge through exercises, simulations, and real-life success stories. Traditional classroom training is only effective when combined with a hands-on component that takes into account the specific features of the sector or business and includes on-the-job implementation… which is called WoW!

The benefits of skills matrices
Skills matrices clearly and concisely display the essential skills and/or competences that each staff member needs to have to carry out a certain task or activity.

They also include an added dimension … this being his or her current level, but also the required or desired level for each skill or competence. This means you can use a skills matrix for planning daily operations based on individual ‘strengths’. Moreover, matrices are essential for managing your personnel’s skills across multiple disciplines.

What type of skills matrix would best suit your organization?

Look into Jim Collins Jim Collins - Concepts