Quality Management to Promote Organizational Improvement.

ISO 9000:2015 principles of Quality Management

The ISO 9000:2015 and ISO 9001:2015 standards are based on seven Quality Management Principles.

Principles that senior management can apply to promote organizational improvement.

Customer focus

  • Understand the needs of existing and future customers

  • Align organizational objectives with customer needs and expectations

  • Meet customer requirements

  • Measure customer satisfaction

  • Manage customer relationships

  • Aim to exceed customer expectations

  • Learn more about the customer experience and customer satisfaction.

Evidence-based decision making

  • Ensure the accessibility of accurate and reliable data

  • Use appropriate methods to analyze data

  • Make decisions based on analysis

  • Balance data analysis with practical experience

  • See tools for decision making

Leadership

  • Establish a vision and direction for the organization

  • Set challenging goals

  • Model organizational values

  • Establish trust

  • Equip and empower employees

  • Recognize employee contributions

  • Learn more about leadership

Engagement of people

  • Ensure that people’s abilities are used and valued

  • Make people accountable

  • Enable participation in continual improvement

  • Evaluate individual performance

  • Enable learning and knowledge sharing

  • Enable open discussion of problems and constraints

  • Learn more about employee involvement

Improvement

  • Improve organizational performance and capabilities

  • Align improvement activities

  • Empower people to make improvements

  • Measure improvement consistently

  • Celebrate improvements

  • Learn more about approaches to continual improvement

Process approach

  • Manage activities as processes

  • Measure the capability of activities

  • Identify linkages between activities

  • Prioritize improvement opportunities

  • Deploy resources effectively

  • Learn more about a process view of work and see process analysis tools

Relationship management

  • Identify and select suppliers to manage costs, optimize resources, and create value

  • Establish relationships considering both the short and long term

  • Share expertise, resources, information, and plans with partners

  • Collaborate on improvement and development activities

  • Recognize supplier successes

  • Learn more about supplier quality and see resources related to managing the supply chain